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Frequently Asked Questions

Find answers to common questions about our products, services, and policies.

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Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Do you deliver outside Rwanda?

Is there free delivery?

How can I track my order?

Payment

What payment methods do you accept?

Is it safe to pay online?

Can I pay in installments?

Products & Services

Can I request custom designs?

What is the turnaround time for printing?

Do you offer bulk discounts?

What file formats do you accept for printing?

Returns & Refunds

What is your return policy?

How do I request a refund?

What if I receive a defective product?

Account & Support

How do I create an account?

I forgot my password. What should I do?

How can I contact customer support?

Still Have Questions?

Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Do you deliver outside Rwanda?

Is there free delivery?

How can I track my order?

Payment

What payment methods do you accept?

Is it safe to pay online?

Can I pay in installments?

Products & Services

Can I request custom designs?

What is the turnaround time for printing?

Do you offer bulk discounts?

What file formats do you accept for printing?

Returns & Refunds

What is your return policy?

How do I request a refund?

What if I receive a defective product?

Account & Support

How do I create an account?

I forgot my password. What should I do?

How can I contact customer support?

Still Have Questions?