Free delivery on orders over 50,000 RWF | Quality - Creativity - Innovation

Returns Policy

Returns & Refunds

We want you to be completely satisfied with your purchase. Learn about our return and refund policies.

7-Day Return Window

Return eligible items within 7 days of delivery

How to Return an Item

1

Contact Us

Reach out to our customer service team within 7 days of receiving your order.

2

Get Approval

Our team will review your request and provide a return authorization if approved.

3

Ship or Drop Off

Return the item in its original condition to our office or arrange for pickup.

4

Receive Refund

Once inspected, your refund will be processed within 5-7 business days.

Eligible for Return

  • Ready-made products in original, unused condition
  • Items with original packaging intact
  • Products with manufacturing defects
  • Incorrect items received
  • Damaged items (reported within 48 hours)

Not Eligible for Return

  • Custom-printed materials (business cards, flyers, etc.)
  • Personalized or custom-designed products
  • Digital services once delivered
  • Items without original packaging
  • Items returned after 7 days
  • Used or altered products

Refund Information

Processing Time

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Refund Method

Refunds are issued to the original payment method used for the purchase.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Need to Return an Item?

Contact our customer service team to initiate a return or ask questions about our policies.

Contact Us